Privacy Policy

Last updated: 18 July 2026

At KastVue, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our IPTV services and website.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and payment details provided during account registration or purchase.
• Technical Data: IP address, device type, browser type, operating system, and usage data collected automatically when you access our service.
• Communication Data: Messages you send us via email or WhatsApp for support purposes.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our IPTV services.
• Process transactions and send related information including purchase confirmations.
• Send technical notices, updates, and support messages.
• Respond to comments, questions, and customer service requests.
• Monitor and analyse usage patterns to improve our service.
• Comply with legal obligations.

3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted third-party service providers who assist us in operating our website and conducting our business, provided that those parties agree to keep this information confidential.

4. Cookies and Analytics

We use Google Analytics 4 to understand how visitors use this website and to improve its content and performance. The Google tag loads when a page opens and may collect usage and technical information such as pages visited, approximate location, browser and device details, referring pages, and interaction data. Google Analytics may set non-essential analytics cookies, including cookies used to distinguish visitors and sessions.

Google may process this information on our behalf. You can limit or delete cookies using your browser settings or use the Google Analytics opt-out browser add-on. For more information about how Google handles information, see Google's Privacy Policy.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Object to or restrict processing of your data.
• Data portability.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: support@kastvue.com
• WhatsApp: +44 7568 201671