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UK GDPR Compliance

Last updated: 18 July 2026

KastVue is committed to protecting the personal data of our users and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025. This page describes your rights under UK data protection law and how we handle your personal data.

1. Data Controller

KastVue acts as the data controller for personal data collected through our website and IPTV services. If you have questions about how we process your data, you can contact us at:

2. Personal Data We Collect

We collect and process the following categories of personal data:

  • Identity Data: First name, last name.
  • Contact Data: Email address, phone number.
  • Financial Data: Payment method information (processed securely via our payment providers — we do not store full card numbers).
  • Technical Data: IP address, browser type and version, device information, time zone settings.
  • Usage Data: Information about how you use our service and website.
  • Communication Data: Records of your correspondence with us via email or WhatsApp.

3. Lawful Basis for Processing

We process your personal data on the following lawful bases:

  • Contract Performance: Processing necessary to fulfil your subscription agreement.
  • Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention and service improvement.
  • Legal Obligation: Processing required to comply with applicable laws and regulations.
  • Consent: Where you have explicitly provided consent, such as for marketing communications.

4. Your Rights Under UK GDPR

As a data subject under UK GDPR, you have the following rights:

  • Right of Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You may request correction of inaccurate or incomplete personal data.
  • Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where there is no compelling reason for its continued processing.
  • Right to Restrict Processing: You may request that we restrict processing of your personal data in certain circumstances.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format.
  • Right to Object: You may object to processing of your personal data where we rely on legitimate interests as the lawful basis.
  • Automated Decision-Making: We do not use solely automated decision-making that produces legal or similarly significant effects.
  • Right to Withdraw Consent: Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

5. How to Exercise Your Rights

To exercise any of your UK GDPR rights, please contact us using the details below. We will respond to legitimate requests without undue delay and normally within one calendar month. We may need to verify your identity before processing your request.

6. Data Transfers

Where we transfer personal data to a separate organisation outside the UK, we apply appropriate safeguards in accordance with UK GDPR international-transfer requirements.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Subscription-related data is retained for the duration of your account and a reasonable period thereafter.

8. Cookies and Analytics

We use Google Analytics 4 to understand how visitors use this website and to improve its content and performance. The Google tag loads when a page opens and may collect usage and technical information such as pages visited, approximate location, browser and device details, referring pages, and interaction data. Google Analytics may set non-essential analytics cookies, including cookies used to distinguish visitors and sessions.

Google may process this information on our behalf. You can limit or delete cookies using your browser settings or use the Google Analytics opt-out browser add-on. For more information about how Google handles information, see Google's Privacy Policy.

9. Right to Lodge a Complaint

To make a data protection complaint, contact us using the details above. We will acknowledge your complaint within 30 days, investigate it without undue delay, keep you informed, and tell you the outcome. You may also complain to the Information Commissioner's Office (ICO).

10. Updates to This Policy

We may update this UK GDPR notice periodically. Any significant changes will be communicated via our website or directly to affected users.

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